Returns & Refunds policy

You are entitled to cancel your order within 10 days without giving any reason for doing so.

The deadline for canceling an order is 10 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail jsingh@theroyalavenue.co.in

We will reimburse you no later than 10 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

The goods were purchased in the last 10 days
The goods are in the original packaging

The following goods cannot be returned:

The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Moulsari Avenue Near Barista DLF Phase 3 Sector 24 Gurugram , Haryana India. 122010

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail jsingh@theroyalavenue.co.in

Return & Cancellation Policy – The Royal Avenue Membership

At The Royal Avenue, we value your trust and ensure complete transparency regarding our membership cards and co-branded/corporate cards. Please read our return and cancellation terms carefully before making a purchase:

1. Non-Refundable Purchase

All membership cards, co-branded cards, and corporate cards once purchased are non-refundable under any circumstances.
No cancellations will be entertained after the purchase is completed.

2. Corporate Membership Terms

For memberships issued under corporate monthly payment plans, if an employee resigns, discontinues, or is marked as a no-show, the remaining payable amount will be directly deducted from their CTC By Company as per company terms.

3. Non-Replaceable & Non-Returnable

Membership cards are strictly non-returnable and non-replaceable.
Lost or misplaced cards will not be reissued.
In case, Required a Security Code must be entered for card replacement

4. Damage & Replacement Policy

In case of physical damage to the card, members may request a replacement through our official Redressal Portal.
Applicable charges (if any) for card replacement will be communicated during the request process.

5. Acceptance of Policy

By purchasing a membership, co-branded card, or corporate card from The Royal Avenue, the member/company acknowledges and accepts this Return & Cancellation Policy in full.

Subscription Policy

Membership Tiers & Pricing
- Elite Membership – ₹399 per month
- Luxury Membership – ₹799 per month
- Royal Membership – ₹2,499 per month
Payment Method
- All subscription fees will be collected through e-Mandate or UPI AutoPay.
- By subscribing, the customer authorizes automatic monthly deductions from their registered payment method.
Billing Cycle
- The subscription amount will be deducted on the same date each month, based on the date of enrollment.
- Customers are responsible for ensuring sufficient balance in their account for timely deduction.
Renewal & Continuity
- Memberships under the subscription model will auto-renew monthly until cancelled as per the terms below.
- Customers will continue to receive membership benefits as long as the subscription remains active.
Cancellation Policy
- ⚠️ Important: Cancellation of AutoPay / subscription will be permitted only after one (1) year from the date of purchase.
- After the completion of one year, customers may cancel their subscription by providing a written request through official customer support channels.
- Membership benefits will remain valid until the end of the current billing cycle in which the cancellation request is processed.
Non-Payment & Termination
- In case of failed deductions due to insufficient funds or revoked mandate, the membership benefits will be suspended immediately until payment is cleared.
- Continuous non-payment may result in termination of membership.
Refund Policy
- Subscription payments already deducted are non-refundable.
- No partial refunds will be provided for mid-cycle cancellations.